Shipping

Shipping estimates exclude weekends and public holidays. Delays experienced by shipping couriers, credit card verification processes, customs holds, holidays & other external third parties are outside of our control.

The displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery. Scroll down for more information.

We make every effort to ship all orders received by 12pm (GMT+8) on the same day. Orders placed after 12pm (GMT+8), on weekends or public holidays will be attempted to be processed the following business day. You will receive a shipping confirmation email as soon as it has been dispatched. You can also select to receive updates via SMS at checkout after you place your order.

If you are viewing the below table on mobile, we recommend turning it horizontally to read the table properly.

COUNTRY SPEND COST DELIVERY TIME TYPE OF SERVICE
Singapore

Over SG$50

Under SG$50

Free
SG$5.00

1-2 days*
1-2 days*

SingPost Tracked Package

Asia Over SG$100
Under SG$100
Free
SG$9.00
5-10 days*
5-10 days*
SingPost International Registered Article
Rest of the World Any SG$14.00
7-14 days*
SingPost International Registered Article

 

Free shipping is applied when the total cost of all products purchased is equal to the threshold, after any discounts have been applied.

^ Prices displayed in non-SGD currencies are approximate conversions only. These may fluctuate based on fees charged by your financial institution and conversion rates. The price of an item will change to SGD at checkout from your cart and you will be charged in SGD. This order total will be converted by your bank at the time of purchase using their exchange rate, and any processing fees you are subject to in regards to international transactions will be charged to you separately by your bank.

INTERNATIONAL TAXES & DUTIES

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties and thresholds that may apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

SINGPOST INTERNATIONAL REGISTERED ARTICLE

This standard service has less scan events than other express service which means that in some instances, there may be a period of time between when a parcel leaves Singapore to when it is processed in the destination country that the tracking number we provide may not show any tracking information. Please use your provided tracking number via your national mail carrier's website to see delivery updates once the package has landed in your country, else you may need to contact your local courier if the search results yield nothing.

We have highlighted our main international carriers below for you. Please note, as this is a standard service, delivery times vary and delays may be experienced.

Below is a list of the major national postal services that your parcel will be shipped via:

Malaysia - PosLaju

Australia - Australia Post

Japan - Japan Post

USA - United States Postal Service

UK - Royal Mail

Canada - Canada Post

The Netherlands - PostNL

Germany - Deutsche Post

France - La Poste

Italy - Poste Italiane

If your country is not listed above or you're having trouble tracking your parcel, please refer to the following website: https://www.aftership.com

Please note, it is your responsibility to keep an eye on your tracking. To avoid any concerns with delivery, we recommend providing a business address to ensure your order is signed for when delivery is attempted. If delivery is attempted when no one is home, your parcel should be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes. 

PRE-ORDER SHIPMENTS

If you order a pre-order style, it will not be shipped immediately. All available non pre-order items purchased will be shipped immediately. We are unable to provide exact dates but will contact you if we become aware of any delay. Your pre-order style will ship separately when it arrives. We are unable to cancel any pre-orders unless we have offered a cancellation to you.

SHIPPING TIMES - FESTIVE HOLIDAYS

Please note, pre-holiday delivery is not a guarantee provided by our shipping couriers. The following information is to be used as a guide only and we cannot be held responsible for parcels that are not delivered before holidays.

For all other international orders, shipping times will vary based on your local postal service and we recommend placing your order as early as possible to avoid disappointment.

Delays in tracking information, shipping and delivery may also be experienced during our end of season sale due to the high volume of orders in the domestic and international postal networks.

SHIPPING DELAYS DURING SALE PERIODS & PUBLIC HOLIDAYS

Due to the huge response we receive during sale and promotional periods, there are times when we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during sale times.